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Privacy Policy

GENERAL TERMS AND CONDITIONS

These terms and conditions relate to the operation and function of Studio Figura Australia Pty Ltd, an Australian registered company and the Global Franchisor of Studio Figura Australia as well as its International Master Franchisees, Franchisees, subsidiaries, affiliates, and associated companies (Studio Figura Australia) regardless of their location in the world.

 

Nothing in these terms and conditions, limit any rights you may have under the Trade Practices Act, Fair Trading Act, any other Suncorp or State Legislation or any other such laws in the region where the Studio Figura Australia you attend is located or the region referenced by the Studio Figura Australia website.

 

Any terms or conditions that create an inconsistency with any legislation are considered void to the extent of the inconsistency.

 

This agreement applies to all customers who make a purchase either in a Studio Figura Australia wellness & body reshaping centre or via a Studio Figura website, or any website that has Studio Figura products on it and refers to these terms and conditions, or any other avenue that Studio Figura uses for retail purposes provided the other avenue refers to these terms and conditions. Studio Figura has no obligation to issue a ‘tax invoice’ unless the customer requests one or it is the law within the region where the Studio Figura I located.
Studio Figura is not liable for any of its products that have been on-sold by a customer to a third party.

 

WEBSITE TERMS AND CONDITIONS

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a “User”).

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site.Users may be asked for, as appropriate, name, email address, mailing address, phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

Cookies may also be used to serve targeted or personalized advertising on third party advertising platforms such as Facebook or Google Display Network.

 

How we use collected information

We may collect and use Users personal information for the following purposes:

 

  • To run and operate our Site 

    We may need your information display content on the Site correctly.
  • To improve customer service
    
Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience 

    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    
We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature
    
To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails 

    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Booking terms and conditions

All packages and single sessions are valid for 90 days.
Membership is locked in 6 months. 
Any changes or cancellations have to be notified to Studio Figura team at least 3 hours before the booking (Special deals have different cancellation/rebooking terms and conditions. Ask from Studio Figura team).

 

MEMBERSHIP TERMS AND CONDITIONS – Studio Figura Austraalia

 

1. Definitions

a. “Agreement” means this Membership Agreement, including the Schedule, Terms and Conditions and any recitals or annexures;
b. “Centre”, “we” or “our” means the Studio Figura Australia centre set out in item A of the Schedule;
c. “Commencement Date” means the date that this Agreement and your Membership commences, as set out in item C of the Schedule;
d. “Facilities” means the equipment, machinery, amenities, access card and other facilities available at the Centre;
e. “Fees” means the fees payable by you to join and participate in the Membership;
f. “Franchisor” means Studio Figura Australia Pty Ltd ACN 626 315 606;
g. “Youth Member” means a Member between the age of 14 and 15 years old;
h. “Junior member” means a Member between the age of 8 and 13 years old;
i. “Member” or “You” means the person entering into this Agreement and joining the Membership, as specified in item B of the Schedule;
j. “Membership” means your membership with the Club, being the type specified in Item C of the Schedule;
k. “Parent/Guardian” means the lawful parent or guardian of a Junior, Youth Member or under 18;
l. “Related Entities” means the Franchisor and any other club in the “Studio Figura centre” group, including other franchisees; 
m. “Schedule” means the schedule to this Agreement;
n. “Services” means sessions. Treatments, programs and other health and fitness services at the Centre;
o. “Term” means the term of this Agreement, as set out in Item C of the Schedule;
p. “Terms and Conditions” means these terms and conditions;
q. “Time Hold” means your Membership is placed on temporary hold, in accordance with clause 7(e). 
r. “Home Club”- References the club set out in item A of the Schedule, if your membership is transferred as per item 8.c your new branch will be referenced as your new “home club”. 

 

2. Binding Agreement

a. Subject to clause 3, you acknowledge and agree that by signing this Agreement, you have entered into a legally binding agreement with us.
b. As such, you should seek independent advice and/or let us know if you have any queries relating to this Agreement prior to signing.

 

3. Cooling-Off

a. You may cancel your Membership any time before close of business on the seventh (7th) day following the Commencement Date. For security and identification purposes, cancellation must be completed in-person at the Centre or by email info@studiofigura.com.au or call us to 0447 235 969.

 

4. Provision of Services

a. In consideration for payment of the Fees, we agree to provide you with access to the Facilities and the Services during the Term.
b. Some Services, such as body wraps and products, are excluded from the Membership and may require payment of additional fees as offered by the relevant provider.
c. Your safety is important to us, and as such, we will use our best endeavours to ensure that the Facilities and the Services are safe, hygienic and secure.
d. If at any time you become aware of an issue with the Facilities or the Services, please notify us immediately.
f. The Facilities and the Services offered by us are subject to change from time to time without notice to you (provided that such Facilities and Services will be of no less quality than provided as at the Commencement Date, subject to fair wear and tear).
g. Some membership types may have restricted access or hours of usage. It is your responsibility to check with your club what restrictions your membership has regarding access 
h. Membership is available only to use in this centre where you signed up the agreement. You don’t have access to all Studio Figura’s centre.

 

5. Your obligations

a. You agree to, at all times, abide by the rules of conduct, behaviour, dress code and other policies or rules in place detailed in the “Studio Figura Welcome Booklet” and/or displayed in the Club.
b. You must not permit any other person to enter the Club or to use the Facilities and Services, whether a member or not, without our prior consent. We may charge you a fee of $350 for a breach of this clause, which will be automatically charged using your payment details provided and may immediately cancel or suspend your Membership in our discretion.

c. You must not intentionally activate any duress buttons or signals without having reasonable cause to do so. We may charge you a fee of $350 for a breach of this clause, which will be automatically charged using your payment details provided and may immediately cancel or suspend your Membership in our discretion.
d. You must notify us if your contact details change.

 

TERMINATION AND MEMBERSHIP

a. After the Term, this Agreement will continue until terminated by you.
b. Payments will continue until notified. You may terminate this agreement by providing us with 14 days written notice (1 final payment). For security and identification purposes, termination must be completed in club by completing a ‘Studio Figura Australia cancellation form’. This must be done at your current Studio Figura home club if the member has been transferred due to usage.  
c. You may also terminate this Agreement at any time for medical reasons, on presentation of a medical certificate.
d. You acknowledge and agree that, except as otherwise set out in this Agreement or as required by law, all Fees are non-refundable upon termination of this Agreement and your failure to use the Facilities and Services does not allow for early termination of this Agreement nor does it warrant a refund of any type. You further acknowledge and agree that failure to use the Facilities and Services does not affect any of the terms of this Agreement and we are in no way responsible for your level of usage nor is it our responsibility to notify you of your usage at any stage.
f. If you breach any term of this Agreement or act in a way, we deem inappropriate, we may suspend or cancel your Membership or restrict your access to the Club. If any such breach causes us or another person costs, loss or damage, you agree to be wholly liable for these.

 

8. Time Hold and Transfers

a. You may put your Membership on Time Hold for a minimum period of two (2) weeks (1 payment) and a maximum period of three months (6 payments) in each year. Each year commences on the anniversary of your Commencement Date. Requests for Time Hold must be completed in-person at the Club. Your Time Hold will commence from the date your next direct debit payment would have been due. 
d. If our Club closes for any reason, whether temporarily or permanently, your Membership will be automatically transferred to the other nearest Studio Figura club (but only for the period of the closure if the closure is temporary). Should you wish to cancel your Membership because of the relocation, please let us know in-person at the Club.
e. You will be notified of any change to your Membership via SMS or email using the details provided by you.

 

10. Limitation of Liability

a. You acknowledge and recognise the inherent risks of injury or ill health resulting from use of the Facilities and Services and participation in exercise generally. It is recommended that you seek medical advice prior to commencing any exercise program.
b. To the extent permitted by law, you agree to release and indemnify us and our Related Entities for any  loss or damage suffered by you in respect of any incident arising out of injury, loss, damage or death caused to you or your property in any way whatsoever,  except arising out of our reckless conduct. 
c. You agree that you use the Facilities and Services at your own risk and responsibility whether supervised or not by staff.

 

11. Privacy

a. We take your privacy seriously. We do not pass your information onto any other business. If you do not wish to receive email, SMS or mail correspondence from us regarding your Membership, special offers or promotions then please send us an email or letter confirming that you wish to unsubscribe from such methods of communication.
b. Please contact us for a copy of our privacy policy.

 

12. Direct Debit Request Service Agreemen

a. You acknowledge and agree that direct debit payments are managed and debited on behalf of us by a third-party billing agent, Paychoice Pty Ltd ACN 112 912 494. 
Head office suite 6, Level 2, 58-60 Victor Crescent. Narre Warren, VIC 3805
b. You acknowledge and agree that the Fees are reviewed periodically and may increase. This is regardless of the Fees payable when you entered into this Agreement or the Term (unless you have pre-paid in advance). You will be notified a minimum of 30 days prior to any such Fee increase by way of signage displayed within the Club.
c. It is your responsibility to ensure cleared funds are available in your nominated bank account or credit card to meet the direct debit payment. If a debit is returned unpaid by your financial institution, you will be responsible for payment of the debit plus an additional $15.90 for return fees and administrative costs incurred by PayChoice. If PayChoice has not received instruction to the contrary from you, we will debit both the next due payment and any overdue amounts on your next scheduled debit date.
d. You acknowledge and agree that: 
PayChoice is entitled to store your personal information (whether received by you, the Club or otherwise on its systems) and use it for the purposes of administering this Agreement, providing its products and services, or offering alternative products and services;
you have rights of access to, and correction of, your personal information under the Privacy Act 1988; and PayChoice (or the Club) may contact you for any purpose related to the provision of its products and services.
e. You authorise PayChoice to notify any debt collection or credit reporting agency upon default by you in meeting your payment obligations under this Agreement.
f. You agree to immediately pay the full outstanding balance of the remainder of the payments due, including any current arrears, should a default occur prior to this Agreement and your direct debits terminating.
g. You may be liable for any costs associated with the recovery of your overdue account, this may include, but is not limited to the following; legal fees, interest and mercantile agency collection cost.
h. When a debit day falls on a weekend and/or a national public holiday all debits for that weekend or national public holiday will be processed on the immediately preceding business day. If unsure, you should contact PayChoice.
i. This authority shall stand pursuant to the terms and conditions of this Agreement with the Club. The administration only of this authority is conducted by PayChoice, acting as a billing agent for us. The services provided by PayChoice are administrative only and do not extend to the provision of any services or benefits provided by us.
j. Direct debit may not be available on all bank accounts. You are advised to check your account details against a recent statement from your financial institution. If uncertain you should check with your financial institution before completing the Direct Debit Authority.
k. All enquiries in relation to refunds must be directed to the Club.
l. PayChoice will communicate with you from time to time. To ensure communication reaches you, it is important PayChoice is supplied with a valid email address and mobile phone number. Failure to supply a valid email address and a mobile phone number will prevent PayChoice from contacting you regarding important information concerning your account.
m. In signing this Agreement, you acknowledge that you have read and accept the conditions outlined in PayChoice’s Product Disclosure Statement (PDS) in its entirety. PayChoice will email the PDS to you, and, if this is not received, you acknowledge that you have accessed, read and understood the PDS on the PayChoice website: www.paychoice.com.au.

 

Complaints Handling

Please submit any complaints via email to info@studiofigura.com.au. Please include all detail relating to your complaint. We will do all that is reasonably and practicably possible to assess the merits of the complaint and respond within a reasonable time frame.

 

APPLICABLE LAWS

Your use of this website, any Studio Figura Australia centre or facility and any dispute arising from such use is subject to the laws of Australia.

 

ANY CURRENT NOTICES

Studio Figura Australia centre would like to advise both its existing and new members that any historical reference to “no contracts” in regards to memberships is intended to read “no lock in contracts”. All members are required to enter into a Membership Agreement however there is no minimum term as members are free to cancel their membership at any time with 14 days prior notice. Please refer to the terms of the Membership Agreement which can be obtained at your nearest Studio Figura Australia centre as well as on this webpage.

 

As of the 1st January 2020 the failed direct debit payment Return Fee charged by PayChoice (Billing Company) will increase from $15.00 to $15.90. Please refer to the terms of the Membership Agreement which can be obtained at your home Studio Figura centre where you signed the agreement as well as on this webpage for the full terms of your membership. Please note, it is the members responsibility to ensure cleared funds are available in their nominated bank account or credit card to meet any direct debit payment. If a debit is returned unpaid by your financial institution, you will be responsible for payment of the debit plus an additional $15.90 for return fees and administrative costs incurred by PayChoice.

 

Late cancellation/ no show fee:

** Our Class Booking Policy **
To assist you to commit to your health and wellness goals and to offer a greater experience for all members, our cancellation window is 3 hours before the start of the session/treatment.
You can freely cancel your class booking 3 hours before session or treatment starts.  However, if you do not cancel at all, you will be registered as a ‘no show’ and charged equivalent to a casual treatment rate of $25.00.  We understand life gets busy and unexpected hurdles pop up however too many members are sadly missing out. Please make a conscious effort to login to the Studio Figura website to cancel your spot or give us a call 0447 235 969 to avoid being charged a no-show fee.

 

Based on member feedback the online booking system is introduced to create an even easier way for your to guarantee a session in you love!
The no-show fee of $25.00 is the fee to prompt members to notify reception when they are unable to attend and, in turn, to allow members on the wait-list a greater opportunity to participate. If you are more than 15 minutes late for any reason, we reserve the right to cancel your appointment and not transfer the booking fee. If a no show is performed your booking fee will not be transferred. 
The fee will be charged on your account directly.

To avoid the fee make sure to cancel your booking online via the website, or notify reception via email info@studiofigura.com.au or call to 0447 235 969. We try our best to monitor members’ accounts, but it is impossible to administrate all of them.

 

Important Accounts Information:

Should there be any issues with billing during your time with us, you will receive communications from our accounts manager via info@studiofigura.com.au
Please add this to your contacts to avoid these important messages going to your spam/junk mail folder.

 

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

 

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

 

This document was last updated on January 09 , 2020

 

CLICK AND COLLECT

 

Click & Collect

Click & Collect offers you the convenience of ordering online and picking up from our Spring Hill Brisbane store.

 

Where do I pick up from?

Level 1/ 70 Little Edward Street, Spring Hill, Brisbane QLD 4000
(Parking is available right at our door). See location on Google Maps here.

Next to Dominos

 

Collection hours

Monday – 9.00am to 7.00pm
Tuesday – 9.00 to 7.00pm
Wednesday – 9.00 to 7.00pm
Thursday – 9.00 to 7.00pm
Friday – 9.00 to 7.00pm

 

When can I collect my order?

You will receive an email notification once your Click & Collect order is ready to be picked up.

 

AFTERPAY

Afterpay for your skincare & beauty products

You should’t have to wait to get the skincare you need and the beauty products you want…enter Afterpay.

 

Studio Figura Australia and Afterpay: a perfectly paired partnership that allows you to shop now, and pay over time, with NO interest. That’s right: you are afforded the luxury of paying for your favourite beauty products at a more leisurely pace. Consider it a stress-reducing addition to your current beauty regime.



 

To use Afterpay for services, skincare, or whatever you fancy at Studio Ficura Australia centre, all you have to do is fill out a quick application form and then choose a credit or debit card to attach to your Afterpay account for eventual payment processing. Simple as that. Afterpay has got your back until you pay it back. Use Afterpay for makeup products, your favourite hand cream, body lotion or a luxurious serum: you shouldn’t have to wait to look and feel your best.

 

How Afterpay works

Easy installments mean you can purchase the best skincare and cosmetics, worry-free. When you buy with Afterpay, all you have to do is pay for your purchase in four equal installments, due every two weeks. To take advantage of the buying power afforded by Afterpay, just select Afterpay as your payment method when you checkout. If you’re a new customer, you’ll need to provide payment details. Returning Afterpay clients simply need to login.

After you checkout, your purchase will be sent to you by Studio Figura Australia. You can login to your Afterpay account at any time to see when your next payment is due and, if you wish, make a payment prior to due date. No worries if you don’t pay before payment is due: Afterpay will automatically take the installments from your nominated debit or credit account, as per the agreement.

 

What does it cost to use Afterpay?

There’s no cost to you, the client, when you are buying your Studio Figura Australia products. You will only be charged late fees if your fortnightly scheduled payments are unsuccessfully processed and, after you’ve been notified of your defunct payment, you do not go into your Afterpay account to pay via an alternative method.

 

What cards are accepted by Afterpay?

At present, Afterpay accepts Visa, MasterCard and debit cards that have been issued in Australia. Prepaid cards or foreign credit or debit cards are not currently accepted.

 

When is your first Afterpay payment due?

If you’re a new Afterpay client, you will be required to make the first payment at the time of your purchase. Once your first purchase is completely paid off and six weeks have elapsed since you placed your initial order, you are no longer considered a new customer. You can use Afterpay for makeup, skincare and all other Studio Figura Australia products without being charged until two weeks after purchase. Your last week will then be deducted eight weeks after your purchase.

 

Easy and transparent

It’s as easy as it sounds, and the process is as transparent as it seems. There are no hidden fees or sneaky clauses. Like Studio Figura Australia, Afterpay is all about bringing you the products you love, at a price you can afford. Join the radiant ranks of thousands of Studio Figura Australia customers who are making owning the best beauty products easier and more affordable thanks to Afterpay.

 

GIFT CARD TERMS & CONDITIONS

Please note:

Lost, stolen or damaged gift cards cannot be replaced, refunded or redeemed.
Gift cards are:

  • Redeemable for merchandise or services at all Studio Figura stores and/or online
  • Not redeemable for cash and cannot be used for payments of credit or retailer accounts
  • Cannot be reloaded
  • Are partially redeemable
  • Gift Cards have no Expiry

When ordering gift cards online, a minimum amount of $5 must be loaded to each card, with a maximum of 3 cards per order.

 

The total combined value of all gift cards in the order cannot exceed $1000.
Digital Gift Cards (or eGift Cards) under $50 will be sent to the recipient’s email address instantly. Be mindful that the recipient may need to check their “Spam” or “Junk” inbox for the digital gift card. Gift Cards over $50 will expected a delay due to an approval process.

 

Cash will not be given for any unused balance and if the purchase exceeds the available card balance, the card holder will be required to make up the difference with another payment method.

 

Gift cards cannot be used to purchase gift cards.

 

When purchasing gift cards online, it is the purchaser’s sole responsibility to ensure the recipient’s email address is entered correctly. Any gift cards/certificates not delivered due to a purchaser’s error, will not be replaced or refunded.
Once the card is credited and in your possession, you are liable for all transactions on your Studio Figura gift card.

 

We reserve the right to change any terms contained in these Terms and Conditions at any time.

 

If you have any reason to believe an error has occurred in relation to your Studio Figura Australia gift card or if you have any other questions? Call customer service before placing your order 0447 235 969. We are open 9am to 7pm AEST, Monday to Friday. Or contact customer service via office@studiofigura.com.au

We are open:

      Monday to Thursday 6.30am – 9pm

      Friday 6.30am-3pm

      Saturday 7.30am-1pm

      Sunday Closed

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